Real answers to the questions I get asked most — about pricing, methods, drying time, pet odors, and what to expect when you hire a carpet cleaner in Spokane.
I'm BJ Bower — I've owned and operated Clean Customs Carpet Cleaning in Spokane since 2013. Every answer here comes from real experience doing this work, not a marketing team. If you have a question I haven't answered, just call me at (509) 294-9505.
At Clean Customs, I charge $45 per area. Most homes run between $135–$180 for 3–4 areas. Price adjusts based on carpet condition and whether you need specialty treatments like pet urine removal. I give you a transparent quote before I start — no surprises on the invoice.
An area is a standard-sized room — living room, bedroom, hallway, etc. Larger open spaces like great rooms may count as two areas depending on size. I'll tell you exactly how I'm counting when I quote you.
Pet urine treatment is a separate add-on because it requires enzymatic treatment and additional dwell time. Standard heavy soiling is included in the base price. I'll let you know upfront if anything will affect your total before I start.
I run seasonal promotions periodically — check the banner at the top of this site for current offers. I also offer the Clean Customs Home Care Plan, which lets you lock in today's rate permanently after your cleaning and pay monthly.
I use two methods depending on the job: truck-mounted hot water extraction (also called steam cleaning) and low-moisture encapsulation. Most residential jobs use hot water extraction — it's the deepest clean available. Low-moisture encapsulation is faster-drying and works well for maintenance cleaning or commercial spaces.
Essentially yes. Hot water and cleaning solution are injected deep into the carpet fibers, then immediately extracted along with the dirt. It's the method recommended by most carpet manufacturers for deep cleaning.
I ask that you move smaller items — chairs, ottomans, small tables — before I arrive. I don't move large furniture like entertainment centers, beds, china hutches, or dressers. If you want carpet cleaned under those pieces, that's your responsibility to arrange beforehand.
It depends on the package. Pre-vacuuming is included with the Deluxe and Premium packages. If you select the Basic package, I ask that you vacuum before I arrive so the extraction process can focus on the embedded soil in the fibers where it matters most.
Yes. I use a mint-based cleaning solution that is non-toxic and safe for pets and children in all stages — during the cleaning, while drying, and after. You don't need to keep anyone out of the area on account of the product.
With truck-mounted hot water extraction, expect 12–24 hours of drying time. With low-moisture encapsulation, usually 2–4 hours. Good airflow, running your HVAC, and Spokane's dry climate all help speed things up.
Yes, with clean socks or bare feet. Avoid shoes — especially dark-soled shoes — until fully dry.
Run a fan and open windows if weather allows. Unusually long drying times can happen with very thick carpet, high humidity, or poor airflow. If something seems off, call me — I'm happy to troubleshoot.
In most cases, yes — permanently. I use enzymatic treatment that breaks down urine at the molecular level rather than masking the smell. For light to moderate contamination, one treatment is typically enough. For severe or long-term saturation, a second pass may be needed — and I'll tell you that honestly before we start, not after.
If urine has saturated the carpet padding, the padding may need to be replaced — no cleaning method can fully address contamination at that level. I'll assess the situation honestly and tell you what's realistic before charging you for a treatment that won't solve the problem.
Not if the treatment goes through all layers properly. "Wicking" — where a stain disappears then reappears as the carpet dries — happens when contamination in the padding draws back up through the fibers. My full extraction method is designed to prevent that.
For most Spokane homes, once every 12–18 months is the right schedule. Homes with dogs, cats, or young kids benefit from cleaning every 6–12 months. Regular professional cleaning removes allergens, extends carpet life, and keeps your home healthier — carpet is the largest air filter in your home.
Most homes take 1–3 hours depending on the number of areas, carpet condition, and whether pet treatment is involved. I'll estimate based on your specific situation when you call.
It's helpful but not always required. If you have a way to give me access and a way to communicate during the job, we can work something out. Just call me and we'll figure out what works for your schedule.
Move small furniture out of the areas being cleaned, pick up items off the floor, and make sure I have clear access to a water source. That's about it — I handle the rest.
I'm biased, but here's what I can honestly say: Clean Customs has a 4.9-star rating across 200+ reviews, I've been doing this since 2013, and I do every single job myself. You're not getting a different crew each time — you're getting me, every time. That consistency is something you don't get from a franchise or a larger company.
Yes. I'm BJ Bower — I own the business, answer the phone, and do the cleaning. There are no subcontractors or employees. When you hire Clean Customs, you get me.
I serve Spokane, Spokane Valley, Liberty Lake, Cheney, Airway Heights, Medical Lake, Deer Park, Clayton, Nine Mile Falls, Suncrest, Greenacres, Otis Orchards, Spangle, Colbert, Mead, Coeur d'Alene, Post Falls, and Hayden, ID. If you're not sure whether I cover your area, just call.
Call me at (509) 294-9505 or use the online quote form. I can usually give you a solid estimate over the phone based on the number of areas and your carpet situation.
Call me directly — I answer my own phone and I'm happy to talk through your situation before you commit to anything.
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