Clean Customs Carpet Cleaning ("we," "us," or "our") operates at cleancustoms.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us for services. We are an owner-operated business based in Spokane, WA, serving the Inland Northwest including Coeur d'Alene, Post Falls, and surrounding areas.
Information We Collect
We may collect the following types of information when you interact with our website or contact us:
- Contact information — name, phone number, email address, and service address when you request a quote or book a service
- Service details — information about your cleaning needs, property type, and scheduling preferences
- Communications — records of messages, calls, or emails exchanged with us
- Usage data — pages visited, time on site, browser type, and general location (via cookies and analytics tools)
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule appointments
- Send appointment confirmations, reminders, and follow-up messages
- Improve our website and services
- Communicate with you about your service
- Comply with applicable laws and regulations
SMS and Text Messaging
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for marketing purposes under any circumstances.
If you provide your mobile phone number and consent to receive text messages, we may send you:
- Quote notifications and pricing information
- Appointment confirmations and reminders
- Scheduling updates or changes
- Post-service follow-up messages
Message frequency is approximately 2–5 messages per service request. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For full SMS terms, see our SMS Terms page.
Cookies and Analytics
Our website uses cookies and third-party analytics tools including Google Analytics to understand how visitors use our site. This data is aggregated and anonymized — it does not personally identify you. You can disable cookies in your browser settings at any time.
We also use Google Tag Manager to manage tracking scripts on our site. These tools may collect anonymized data about your visit in accordance with Google's own privacy policies.
Contact Forms and Quote Tools
When you submit a quote request through our website, the information you provide is received by us and our quoting platform (ResponsiBid) to generate pricing estimates. This information is used solely to respond to your service request and is not used for unrelated marketing purposes.
Third-Party Services
We use a limited number of third-party services to operate our website and business:
- Google Analytics — website traffic analysis
- Google Maps — service area maps on our website
- ResponsiBid — online quoting tool
- PocketSuite — client and appointment management
Each of these services has its own privacy policy. We do not control how these third parties collect or use data, but we only use services that handle data responsibly.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We do not share your information with marketers or data brokers. Your information may only be shared in the following limited circumstances:
- With service providers who help us operate our business (as described above), under confidentiality obligations
- When required by law or to protect our legal rights
- With your explicit consent
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. As an owner-operated business, your information is handled directly by BJ Bower and is not accessible to employees or contractors beyond what is necessary to provide your service.
Your Rights
You have the right to request access to, correction of, or deletion of personal information we hold about you. To make such a request, contact us using the information below.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Business: Clean Customs Carpet Cleaning
- Owner: BJ Bower
- Location: Spokane, WA
- Phone: (509) 294-9505
- Website: cleancustoms.com